Frequently Asked
Questions
Please reach out to us at Info@SunKissedSkinKare.com if you cannot find an answer to your question.
What ingredients do you use in your skin care products?
We use all-natural ingredients in our skin care products, including essential oils, plant extracts and natural butters.
What skin types are your products suitable for?
Our products are suitable for all skin types, including sensitive skin. We have a wide range of products that cater to different skin concerns. Please read each product description for ingredients and recommendations.
Are your products vegan?
Yes, all of our products are vegan and cruelty-free. We believe in using only the best ingredients that are gentle on both your skin and the environment.
What makes SunKissedSkinKare's products different from other brands?
SunKissedSkinKare uses only natural and organic ingredients in our skin care products. Our products are free from harmful chemicals and synthetic fragrances that can irritate the skin. We also prioritize sustainability and ethical sourcing in our manufacturing process.
Can SunKissedSkinKare's products help with acne-prone skin?
Yes, SunKissedSkinKare's products can help with acne-prone skin. Our products contain ingredients such as salicylic acid and tea tree oil that can help to reduce inflammation and prevent breakouts.
Are your products safe for pregnant women?
Our products are safe for pregnant women, but we recommend consulting with your doctor before using any new skin care products during pregnancy.
Does SunKissedSkinKare test on animals?
No, SunKissedSkinKare does not test on animals. We are a cruelty-free brand and are committed to creating products that are kind to both the skin and the environment. But we're glad you asked that.
How should I store my products?
Because our products do not contain preservatives, your product comes in a container with a screw lid that allows it to be securely closed without allowing air inside of it while it is not in use. It extremely important not to get water into your container and to scoop out the actual product with a wooden spoon or with clean hands. This will extend the shelf life of the product and make sure that it is performing at its peak quality. Please store in a cool, dark place, where there is no direct sunlight on the product.
During summer months, whipped body butter can potentially arrive slightly softer than when it was shipped. Please refrigerate your butter for 5-10 minutes and it will harden back to its normal state***
This does NOT affect the quality of our products. You can refrigerate your body butters and body scrubs before opening to make sure they are more firm.
How long can I use my products after opening?
Products last up to 12 months when kept at the recommended storage suggestions. Thereafter, products effectiveness may decrease.
How should I use my sugar scrub?
It is hightly suggested that you exfoliate your skin no more than 2-3 week and possibly less if you have sensitive or reactivate prone skin.
Why is it important to moisturize after using my sugar scrubs?
It's best to hydrate and moisturize to prevent over-drying. Also to improve your skin's tone and texture; and to reingorce the skin's healthy barrier.
Are your products edible?
Though delightfully smelling and non-toxic, our products are not designed for oral consumption. Also, our products are for external use only and are to be used as directed. Please see package or item descriptions for directions. Furthermore, please conduct a spot test as everyoneās skin is wonderfully and uniquely made.
I changed my mind, can I cancel?
Although our products are amazing, we understand that people can change their mind. If you have not received an confirmation email or notice that your order has been processed, then You have 24 hours to cancel your order, please email our Customer Service account Info@SunKissedSkinKare.com and we will happily assist you with your cancellation. Thank you for considering our products.
Can I return my items?
Due to the sanitary aspect of our products, we cannot accept any returns or offer any exchanges. Once your order is processed, your items are shipped and you are issued a tracking number, then your order will be considered as āservices renderedā and it will not be eligible for cancellation or a refund.
If for any reason you are dissatisfied with your order, please email our Customer Service account Info@SunKissedSkinKare.com and we will do our best to offer a remedy that honors both parties.
My question still has not been answered. Please advise.
Most questions can be answered above or within the product descriptions. Our apologies if not, we miss things too, please email our Customer Service Representative and we can happily assist you at Info@SunKissedSkinKare.com.
Thank you so much for considering our products!
Shipping
Please reach us at Info@SunKissedSkinKare.com if you cannot find an answer to your question.
How long will it take me to receive my order?
Items generally take 2-4 business days to process and then shipping process. Our OFFICIAL business days are Monday-Thursday. From there, items may take 2-5 business days to be delivered to you through USPS.Shipping will occur via USPS unless otherwise stated. You will receive an order confirmation immediately after your purchase and later, a tracking number in your inbox once your items ship after processing, so please to keep an eye out for your package along the way!
Please check your spam folder.
We will also post updates regarding shipping on our website, as well as our active social media pages if there are any unforeseen changes.
Shipping times may be delayed during restocks, new releases, sales and special promotions.
Please visit USPSā website for any additional information regarding their shipping/business practices. Thank you for understanding that we cannot control USPS and how they conduct their business.
What is your shipping policy?
SunKissed SkinKare values our customers and we put extra care in handling and packaging all orders. We always make sure that your order is packed well and in great condition before we drop it off at the post office. We use durable high-grade plastic to reduce any chance of breaking/cracking during transit. As an extra level of security and protection, all orders are recorded while they are packaged to ensure quality and to minimize errors.
Normal Order Processing Time: 2-4 Business Days (This excludes Holidays and weekend days. Any purchase made after 3:00pm will count as the next day. Thank you for understanding.) Our business days are Monday-Thursday.
Normal Order Shipping Time: First Class or Priority 1-4 Days (Per USPS timeline)
Currently all of our orders are shipped with USPS.
(this option allows your items to be insured should they be lost in transit, stolen or damaged)
Where is my tracking number? I placed an order and have not gotten an email confirmation. What do I do?
Please allow 2 - 3 business days for your tracking information to update after you receive your shipping confirmation.
Sometimes confirmation emails are prone to end up in your spam folder. Please check there. Then if not found, please email our Customer Service Representative and we can happily resend it to you Info@SunKissedSkinKare.com.
My order has not been delivered but is marked delivered on USPS, what do I do?
We would recommend waiting 2 days to see if they may have delivered your order. Sometimes if the time gets late, they mark the order as delivered and they will deliver it the following morning. (We don't understand why they do this either!)
Thank you for remembering that we do not work for or at USPS and cannot control how they conduct their business. If not, please file a claim with USPS so they can investigate, we can also help you with this. Please feel free to email our Customer Service Representative and we can see how we can support you Info@SunKissedSkinKare.com.
Why hasnāt the status of my tracking number updated since being located at the post office?
Currently USPS is backed up, please allow time for them to get your package to you in a timely manner. Also, please be aware that once weāve shipped your package, we have no longer control what happens with the package. If your order is lost or stolen will be able to put in a claim with claim with USPS. Please feel free to email our Customer Service Representative and we can see how we can support you Info@SunKissedSkinKare.com.
Address Changes
It is the customerās responsibility to provide the correct shipping address when placing an order. Please ensure your address is complete and accurate, including apartment, suite, and unit numbers. We recommend avoiding PO Box addresses, as they may be subject to shipping restrictions. If you need to update your shipping address, please contact us immediately at Info@SunKissedSkinKare.com. Please note that address changes are not guaranteed. If your order has already been shipped, it will be your responsibility to contact the carrier directly to update your address or reroute the package.
Invalid Address
If we are unable to verify your shipping address, your order maybe subject to cancellation.
Returned Order Packages
If your package is returned to SunKissed Skinkare for any reason, you will receive a credit, minus any shipping costs.
I have another question RE shipping
SunKissed SkinKare values our supporters and we put extra care in handling and packaging all of our orders. We always make sure that your order is packed well and in great condition before we drop it off at the post office, however after we drop packages off to the post office (and you have received a valid tracking number) we are no longer in control of your package. Thus, we are unable to be held liable for any lost, damaged or stolen packages.
Furthermore, we are not responsible nor liable for items delivered to the wrong address if it results from an error on USPS.
Any issues with late or missing packages should be taken up with your shipping carrier. Unfortunately, we are not liable for any packages that are ālateā due to carrier issue or error. If there are any issues regarding your package, please email our Customer Service account Info@SunKissedSkinKare.com.
*DAMAGED GOODS*
If you receive a Damaged item, within 48 hours of you receiving the package please email us with your order number and images of the damaged item. We will do our best to offer a remedy that satisfies both parties. Due to this promise, orders past the 48-hour mark will no longer be eligible for remediation. Please email our Customer Service account Info@SunKissedSkinKare.com.
During summer months, whipped body butter can potentially arrive slightly softer than when it was shipped. Please refrigerate your butter for 5-10 minutes and it will harden back to its normal state***
This does NOT affect the quality of our products. You can refrigerate your body butters and body scrubs before opening to make sure they are more firm.
*WRONG ADDRESS*
We are not liable for any Lost/Missing packages due to incorrect address. Please DOUBLE check your address to confirm it is correct before ordering.
Please feel free to email us at Info@SunKissedSkinKare.com. *Please allow up to 48 hours for a response*
A HUGE Thank you for choosing to journey with us and we look forward to graciously fulfilling your order!!
Please note that *WE ARE NOT LIABLE FOR ANY DELAYED, STOLEN, MISSING, DAMAGED OR LOST GOODS*
Return and Refund Policy
Due to the hygienic and sanitary aspect of our products, we cannot accept any returns or offer any exchanges at this time. If for any reason you are dissatisfied with your order, please email our Customer Service within 48 hours of the delivery date at Info@SunKissedSkinKare.com and we will do our best to offer a remedy that honors both parties. We sincerely appreciate your understanding.
Also, please remember that we all have different body chemistries and fragrances will create a varied effect per person. However, at this time we are unable to offer exchanges for disinterest or dissatisfaction with scent paring.
Whipped Body Butter Policy
Our Whipped Body Butters are carefully crafted to be luxuriously soft, intensely moisturizing, and beautifully fragrant. Each jar is crafted with meticulous care and attention, requiring extra effort to ensure it meets the highest quality standards, setting it apart from our other products. Due to the rising temperatures, it is very important to keep an eye on when your butters will arrive. Whipped Body Butters will melt in the high temperatures, causing them to appear "half full" as liquid and Ā¾ when they solidify. To experience the full glory of our products, do not leave your precious package outside, in the mailbox, or in direct sunlight.
During summer months, whipped body butter can potentially arrive slightly softer than when it was shipped. Please refrigerate your butter for 5-10 minutes and it will harden back to its normal state***
This does NOT affect the quality of our products. You can refrigerate your body butters and body scrubs before opening to make sure they are more firm.
*DISCLAIMER: The consistency of our products may vary due to extreme temperatures during transit. SunKissed SkinKare has no control over weather conditions during shipping or delivery. Please note that we cannot be held responsible for products that are melted or frozen upon arrival.*
*By accepting our Terms & Conditions you acknowledge that SunKissed SkinKare is not responsible for melted butters. IF your product arrives melted, please refrigerate.
WARNING: Please note that all our products are for external use only and is to be used as directed. Please patch test ALL products before using.Please discontinue immediately using if a rash, any redness, or itching occurs. Avoid contact with eyes. If contact occurs, rinse eyes thoroughly with clean water. Consult your physician or pharmacist if any irritation occurs and/or persists. Do not consume. Please keep out of reach of children.
PLEASE BE ADVISED: Some products contain plant-derived oils & extracts from fruits, vegetables, flowers, tree-nuts & seeds. DO NOT use product if you are allergic to any of the listed ingredients. Please see the list of ingredients in the itemās product description. Even products that contain all natura ingredients may cause adverse skin reactions to certain individuals.
Individual results may vary. Sunkissed SkinKare gives no guarantee, expressed or implied, that our products can cure, treat or heal skin cinditions or any diseases. Nor shall SunKissed SkinKare be held liable for any damages, including consequential damages of any kind that may result from the use of SunKissed SkinKare products.
If you have any further questions RE products or ingredients, please do not hesitate to reach out to us for support.
Privacy PolicyTerms and Conditions
SunKissedSkinKare
Los Angeles, CA 90043
(424)258-4304
Copyright Ā© 2024 SunKissedSkinKare - All Rights Reserved.