Shipping Policy
Please reach us at Info@SunKissedSkinKare.com if you cannot find an answer to your question.
How long will it take me to receive my order?
Items generally take 2-4 business days to process and then shipping process. Our OFFICIAL business days are Monday-Thursday. From there, items may take 2-5 business days to be delivered to you through USPS.Shipping will occur via USPS unless otherwise stated. You will receive an order confirmation immediately after your purchase and later, a tracking number in your inbox once your items ship after processing, so please to keep an eye out for your package along the way!
We will also post updates regarding shipping on our website, as well as our active social media pages if there are any unforeseen changes.
Shipping times may be delayed during restocks, new releases, sales and special promotions.
Please visit USPS’ website for any additional information regarding their shipping/business practices. Thank you for understanding that we cannot control USPS and how they conduct their business.
What is your shipping policy?
SunKissed SkinKare values our customers and we put extra care in handling and packaging all orders. We always make sure that your order is packed well and in great condition before we drop it off at the post office. We use durable high-grade plastic to reduce any chance of breaking/cracking during transit. As an extra level of security and protection, all orders are recorded while they are packaged to ensure quality and to minimize errors.
Normal Order Processing Time: 2-4 Business Days (This excludes Holidays and weekend days. Any purchase made after 3:00pm will count as the next day. Thank you for understanding.) Our business days are Monday-Thursday.
Normal Order Shipping Time: First Class or Priority 1-4 Days (Per USPS timeline)
Currently all of our orders are shipped with USPS.
(this option allows your items to be insured should they be lost in transit, stolen or damaged)
Where is my tracking number? I placed an order and have not gotten an email confirmation. What do I do?
Please allow 2 - 3 business days for your tracking information to update after you receive your shipping confirmation.
Sometimes confirmation emails are prone to end up in your spam folder. Please check there. Then if not found, please email our Customer Service Representative and we can happily resend it to you Info@SunKissedSkinKare.com.
My order has not been delivered but is marked delivered on USPS, what do I do?
We would recommend waiting 2 days to see if they may have delivered your order. Sometimes if the time gets late, they mark the order as delivered and they will deliver it the following morning.
Thank you for remembering that we do not work for or at USPS and cannot control how they conduct their business. If not, please file a claim with USPS so they can investigate, we can also help you with this. Please feel free to email our Customer Service Representative and we can see how we can support you Info@SunKissedSkinKare.com.
Why hasn’t the status of my tracking number updated since being located at the post office?
Currently USPS is backed up, please allow time for them to get your package to you in a timely manner. Also, please be aware that once we’ve shipped your package, we have no longer control what happens with the package. If your order is lost or stolen will be able to put in a claim with claim with USPS. Please feel free to email our Customer Service Representative and we can see how we can support you Info@SunKissedSkinKare.com.
Address Changes
It is the customer’s responsibility to provide the correct shipping address when placing an order. Please ensure your address is complete and accurate, including apartment, suite, and unit numbers. We recommend avoiding PO Box addresses, as they may be subject to shipping restrictions. If you need to update your shipping address, please contact us immediately at Info@SunKissedSkinKare.com. Please note that address changes are not guaranteed. If your order has already been shipped, it will be your responsibility to contact the carrier directly to update your address or reroute the package.
Invalid Address
If we are unable to verify your shipping address, your order maybe subject to cancellation.
Returned Order Packages
If your package is returned to SunKissed Skinkare for any reason, you will receive a credit, minus any shipping costs.
I have another question RE shipping
SunKissed SkinKare values our supporters and we put extra care in handling and packaging all of our orders. We always make sure that your order is packed well and in great condition before we drop it off at the post office, however after we drop packages off to the post office (and you have received a valid tracking number) we are no longer in control of your package. Thus, we are unable to be held liable for any lost, damaged or stolen packages.
Any issues with late or missing packages should be taken up with your shipping carrier. Unfortunately, we are not liable for any packages that are “late” due to carrier issue or error. If there are any issues regarding your package, please email our Customer Service account Info@SunKissedSkinKare.com.
*DAMAGED GOODS*
If you receive a Damaged item, within 48 hours of you receiving the package please email us with your order number and images of the damaged item. We will do our best to offer a remedy that satisfies both parties. Due to this promise, orders past the 48-hour mark will no longer be eligible for remediation. Please email our Customer Service account Info@SunKissedSkinKare.com.
During summer months, whipped body butter can potentially arrive slightly softer than when it was shipped. Please refrigerate your butter for 5-10 minutes and it will harden back to its normal state***
This does NOT affect the quality of our products. You can refrigerate your body butters and body scrubs before opening to make sure they are more firm.
*WRONG ADDRESS*
We are not liable for any Lost/Missing packages due to incorrect address. Please DOUBLE check your address to confirm it is correct before ordering.
Please feel free to email us at Info@SunKissedSkinKare.com. *Please allow up to 48 hours for a response*
A HUGE Thank you for choosing to journey with us and we look forward to graciously fulfilling your order!!
Please note that *WE ARE NOT LIABLE FOR ANY DELAYED, STOLEN, MISSING, OR LOST GOODS*